Your order will be delivered to you free of any shipment cost. EU and international orders are shipped via DHL while local orders are delivered by a local courier. We ship all our jewelry fully insured.
Once your order has been shipped, you will receive an e-mail specifying the tracking number and a direct link to monitor the status of your order. Please note that we cannot make deliveries to P.O. boxes.
Please note that you will need to receive your package in person and sign before accepting it. In case your package has been delayed, please contact DHL directly in order to enquire as to the status of your package. You may also contact us at sales@penelopefinejewerly.com and we will contact DHL in order to establish the status of your package. We cannot be held responsible for any delay on the part of the courier as this is beyond our control.
Depending on your delivery address/country, you may be required to pay duties in order to receive your package. We do not control these duties and you will be responsible for paying the applicable customs/import duties. No custom duty is applicable for deliveries within the European Union.
