RETURNS
You have the right to return the item you bought from our website within fourteen calendar days from the date you receive your order, as shown on the courier’s shipment receipt.
To be able for a refund, the item must not be used, damaged, washed or worn and must be in the same condition that you received it with all the tags and safety seal intact. The item should be in the original packaging together with all the relevant documentation you have received with the item. Returns with missing paperwork or product cannot be processed.
The following items are non-refundable and sales are final: (a) custom items, (b) items that became damaged after delivery, and, (c) items that have been altered (e.g. resizing) and/or repaired by an unauthorised third person.
In order to return the product, you should contact DHL and arrange the return to the following address:
Name: Penelope Fine Jewelry
Address: 15A Yianni Kapitani, Dassoupolis, Nicoisa 2024, Cyprus
Contact Telephone Number: + 35722510047
Once you have arranged the return with DHL, please send us an email at info@penelopefinejewelry.com informing us of the return. You should also keep the tracking number of your return in order to ensure that the product has been delivered to us.
You will be responsible for paying for the shipping costs for returning the item. You are also strongly advised to insure the returned product (this can easily be done with DHL).
We are not responsible for any returned packages that are lost or damaged and a refund will not be made in the case that we do not receive the returned item.
If an item is returned to us due to the customer’s refusal to pay any customs/import duties then we will need to recover this cost before proceeding with the refund to the customer.
For any assistance for the return of your item you may contact us at info@penelopefinejewelry.com.
Your item will be shipped in a hard box in order to keep it safe and free from any damage. If for any reason your package seems to be damaged, then please refuse to accept it and contact us at info@penelopefinejewelry.com so that we can investigate the issue with DHL and inform you accordingly. If you have accepted the package and then noticed the damage, then please contact us at info@penelopefinejewelry.com informing of the damage and sending us a photo of the packet. We should then contact you with further instructions.
REFUNDS
After receiving the returned item, we will inspect the returned item and if we deem it to be in the same condition as when it was shipped to you, we will proceed with a full refund. We will send you an email confirming that we have received and accepted the returned item and that a refund has already been made to the person who made the original order/payment. The funds for the refund will be sent to the person who made the original order/payment using the same way as the one originally used for the original order/payment. Please note that return costs will be deducted from the refund amount you are due back. It is also noted that bank charges are not refundable and that we are not responsible for any currency fluctuations that may occur when issuing refunds.
If any of the conditions for accepting a returned item is not met then we will inform you via email that you are not eligible for a refund. In such a case, you may arrange for the item to be sent back to you at your own cost; you will be responsible for handling, shipping costs, taxes and duties.
